Monday, 30 November 2009

Legal Issues of Document Management

In most situations, electronic filing will not, in itself, be a major legal issue: the more important challenge for the business manager is to judge what to keep, for how long, and how to ensure that documents remain easily accessible. A good electronic filing system will almost certainly serve this purpose better than the paper originals.
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Thursday, 26 November 2009

Document Management Support

We never know when the phone rings what it will bring. Is it someone selling something we don't want or is it someone wanting the local BSS depot who's number is almost identical to ours?

Hopefully its someone wanting to buy our software or an existing customer who has a question or problem we can address.

Being a small company we can usually deal with most questions fairly quickly, but some take a bit longer than the 4hrs response. Quite a few of the problems are outside of our software but changes in the IT environment can affect our system e.g. Windows updates. So we often end up helping to fix a problem which is not within File Stream.