We never know when the phone rings what it will bring. Is it someone selling something we don't want or is it someone wanting the local BSS depot who's number is almost identical to ours?
Hopefully its someone wanting to buy our software or an existing customer who has a question or problem we can address.
Being a small company we can usually deal with most questions fairly quickly, but some take a bit longer than the 4hrs response. Quite a few of the problems are outside of our software but changes in the IT environment can affect our system e.g. Windows updates. So we often end up helping to fix a problem which is not within File Stream.